Privacy Policy

We may collect:

• Name
• Email address
• Phone number
• Booking details
• Travel date
• Pickup location
• Drop-off location
• Accommodation name where relevant
• Flight number where relevant
• Passenger numbers
• Child passenger details where relevant
• Luggage or special notes
• Payment status
• Booking reference
• QR ticket status
• Check-in status
• Messages sent through contact forms or Ask Papa T
• Basic device, browser, and app usage information

We collect information to:

• Process bookings
• Confirm payments
• Issue booking confirmations and QR tickets
• Manage tours, transfers, shuttles, and charters
• Help drivers and guides provide the booked service
• Contact guests about bookings
• Provide customer support
• Improve our services
• Answer Ask Papa T concierge questions
• Keep booking, payment, and operational records
• Prevent fraud, misuse, duplicate bookings, or unsafe activity

Card payments are handled by secure third-party payment providers.

Te Vaka Group does not intentionally store full card numbers.

We may store payment references, payment status, booking references, transaction IDs, fee records, refund records, and related payment information needed to manage bookings.

When guests use Ask Papa T, we may collect questions and responses to help improve the concierge experience.

Guests should not send sensitive medical, legal, financial, emergency, or highly personal information through Ask Papa T.

Ask Papa T is designed for general visitor support and Te Vaka Group service guidance.

We may share relevant booking information with Te Vaka Group staff, drivers, guides, admin users, payment providers, support providers, or technology providers where needed to provide the service.

Only the information needed to provide the service should be shared.

We use reasonable safeguards to protect personal information.

Access to guest information should be limited to people who need it for bookings, payments, support, admin, driver/guide operations, safety, or legal/accounting requirements.

Guests may contact Te Vaka Group to ask about their personal information or request corrections.

Some booking and payment records may need to be kept for legal, accounting, tax, safety, or operational reasons.

Bookings for children should be made by a parent, guardian, or responsible adult.

We may update this Privacy Policy from time to time.

Privacy questions can be sent through the Contact & Help page.